Forty personal travel managers (PTMs) recently experienced a day aboard Royal Caribbean’s newly renovated Radiance of the Seas, as it was docked at Circular Quay International terminal.
The Sydney based PTMs and four national partnership representatives were able to appreciate the extensive upgrades first hand. The additions include a 220 square foot outdoor poolside movie screen, a baby and toddler nursery, seven new food and drink experiences and VIP guest lounges.
Debra Mavin, representative for Kurmond, was wowed by the views from the nine-story central atrium.
“There must be acres of glass on this ship! The central atrium is surrounded by glass, the glass elevators all face out to sea and there are floor to ceiling windows throughout the public areas of the ship. No matter in which of the public areas you are, you are treated to incredible ocean views. It really adds to the cruise experience.”
The PTMs enjoyed a three-course lunch before an interactive Master class training session, hosted by Royal Caribbean Cruise Line representatives Mark Rheinbay, key account manager and Amy Ryan, district sales manager NSW.
Personal travel managers enjoying the exclusive Cruise Master class
“The ability to experience an intensive training session that covered all of the Royal Caribbean fleet, in a fun and interactive way was simply fantastic. I learnt so much from the Master class and have a better understanding on the intricacies and differences between the cruise ships. I can now talk about the facilities and onboard amenities and what they offer clients with absolute confidence,” said Maria Furnari representative for Panania.
TravelManagers executive general manager Michael Gazal recognises the significant contribution home-based consultants make to the cruise sector and the need for ongoing education.
“We encourage any opportunity for personal travel managers to experience products for themselves and wholeheartedly support participation in training to help build and develop industry contacts and relationships.
“We know the benefits of increased sales and product knowledge is key, which is why TravelManagers (in conjunction with partner suppliers) continues to take very positive steps to promote the value of cruising and the development of strategies and techniques that will assist our personal travel managers to convert cruise enquiries.”
PTM Lee-Anne Talbot hard at work during cruise inspection
The company utilises technology to its fullest extent, with personal travel managers having full access to the integrated booking and accounts systems 24 hours a day, seven days a week. Personal travel manager Lee-Anne Talbot, representative for Lake Munmorah, can testify just how important this unrestricted access is.
“Our network communication is excellent. Being able to access our booking and other related systems at any time made it possible to facilitate an urgent booking for my client whilst I was in the middle of the ship inspection. That’s the level of service a client can expect from a TravelManagers’ personal travel manager.”
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