in 2017 TravelManagers has celebrated the 10th anniversary of 11 Personal Travel Managers (PTMs) and, alongside these frontline folk, a further three team members from TravelManagers’ National Partnership Office have also notched up a decade with the company this year.
TravelManagers maintains that behind every good PTM there is a team of dedicated people in the National Partnership Office, whose job it is to provide finance, marketing, technology and business support so that PTMs can focus on delivering the best possible service to their clients.
One of these is TravelManagers’ Operations Manager, Pru Gallagher, who joined the company as the main support person in the operations team: a role that included working with new PTMs to set up their businesses. She was also responsible for managing the company’s first seven national conferences, and has been in her current role, overseeing the operations and training teams, for almost two years.
“When I started in 2007 there were just over 30 PTMs to look after, and now we have more than 500,” says Gallagher.
“I work with an amazing network of people from different walks of life and what I love most is that if a PTM needs help, either for themselves or for a client, they’ll have dozens of offers from within the network within minutes.”
For Tanyu Cilek, who, as TravelManagers’ Finance and Commercial Manager, is also celebrating ten years with the company, maintaining a balance between ever-improving technology and connecting with PTMs on a personal level is an important focus.
“In a world where email and social media dominates, I like to pick up the phone for a good, old-fashioned conversation. Our PTMs prefer to spend more time building relationships with their clients and less time on the phone or looking at their computer screens, and the same philosophy applies for us here at the NPO too.”
The third ten-year NPO veteran is Maria San Pascual, who has been part of the company’s finance team throughout her time with them, and now works as Accounts Manager. She says the focus of both her team and the overall company has always been on providing excellent service to stakeholders.
“The improvements made during my time in systems and processes has kept things interesting, but working with such a service-focused, dedicated team has been one of the highlights of my ten years.”
Every year, the personal travel managers also have the opportunity to formally recognise NPO team members whose support is considered to be outstanding. This year’s winners, who received their awards at TravelManagers’ annual National Conference in Darwin, were Marketing Executive, Tania Myles, and Gary Jensen, who is responsible for the Tramada NextGen Help Desk.
TravelManagers’ NPO support staff recognised by the PTM network for their outstanding support throughout 2016/17: Tania Myles, Marketing Executive and Gary Jensen, Tramada NextGen Help Desk with the company’s Chairman, Barry Mayo
TravelManagers has been operating for over ten years, and TravelManagers’ Executive General Manager, Michael Gazal believes with 21 PTMs having reached a decade or more with the company, it’s a strong endorsement of the company’s culture that NPO support staff are also marking the significant milestone.
“Our business model is sustainable and offers good job security, but there’s also an excitement factor that is driven by the growth and potential within the business. Our people have a strong belief in their fellow team members and they love working in an environment that encourages initiative.”
Celebrating ten years of loyal service to TravelManagers are Pru Gallagher, Maria San Pascua and Tanyu Cilek, pictured with Executive General Manager Michael Gazal and CEO Joe Araullo
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